Delivery and Return
Welcome to ralapjordan.com. This Delivery and Return Policy outlines how we process, ship, deliver, and manage returns or exchanges for the wall lamps and related lighting products purchased through our website. By placing an order, you agree to the terms described below. We encourage customers to review these terms carefully before completing their purchase.
1. Order Processing
All orders placed on ralapjordan.com undergo internal processing before shipment. Once your order is successfully submitted, it enters our preparation queue. Processing typically takes 1–3 business days, depending on product availability, order volume, and quality inspection requirements. Orders placed during peak seasons, weekends, or public holidays may require additional processing time.
We strive to keep all product availability information accurate; however, if an item becomes out of stock after your order is placed, we will notify you and offer options such as backorder, product substitution, or order cancellation with a full refund.
2. Shipping Methods and Delivery Times
We partner with international and regional carriers to ensure secure and reliable delivery of our wall lamps. Delivery times vary depending on your destination, shipping method selected, and customs processing (for international orders).
Typical estimated delivery timeframes are:
- Standard International Shipping: 7–20 business days
- Expedited Shipping (where available): 5–10 business days
- Domestic Shipping: 3–7 business days (for locations covered by our local warehouses)
These are estimated windows and not guaranteed delivery dates. Delays may occur due to the following:
- Customs inspections or import clearance
- Operational delays from courier partners
- Peak holiday seasons
- Local delivery disruptions (weather, strikes, etc.)
We appreciate your patience when unexpected delays arise and will work closely with carriers to provide updates whenever possible.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location, the selected shipping method, and the weight or size of the products. Some promotional events may offer discounted or free shipping, clearly indicated during checkout.
Please note:
- Any import duties, taxes, or customs fees assessed by your country are the responsibility of the recipient.
- These fees vary depending on your region’s policies and are not included in the product price or shipping cost unless explicitly stated.
4. Order Tracking
After your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Tracking updates may take 24–72 hours to appear on the courier’s system, especially at the start of the shipping journey.
If you do not receive tracking details within 5 business days after ordering, please contact us at [email protected] for assistance.
5. Failed or Returned Deliveries
If a package is returned to us due to incorrect address information, failed delivery attempts, or refusal to accept the parcel, customers may be responsible for:
- Re-shipment fees
- Handling or return costs (if charged by carrier)
Before re-shipping, we will confirm the delivery address and provide options based on the situation.
6. Return Eligibility
We accept returns under the conditions outlined below. To qualify, items must be:
- Unused, uninstalled, and in original condition
- Returned with all accessories, manuals, mounting hardware, and packaging materials
- Free of damage, wear, or modifications
Returns that fail to meet these conditions may be denied or subject to a partial refund.
7. Return Window
Customers may request a return within 30 days of receiving their order. After 30 days, returns are handled on a case-by-case basis and may not be approved unless product defects or shipping damages are involved.
8. Return Procedure
To initiate a return, contact our support team at [email protected] with the following:
- Order number
- Reason for return
- Photos or videos showing product condition (required for damage claims)
Once your request is reviewed, we will provide return instructions, including the approved return address. Customers are responsible for return shipping costs unless the return is due to:
- Factory defects
- Items damaged during transportation
- Incorrect products received
For all approved return cases, a return authorization must be obtained before shipping items back. Unauthorized returns may not be processed.
9. Refunds
Refunds are issued after returned items are received and inspected. The inspection process typically takes 3–7 business days. Approved refunds will be issued to the original payment method.
Please keep in mind:
- Shipping fees are non-refundable unless the return is caused by our error.
- Refund processing time depends on your bank or payment provider and may take 3–10 business days to appear.
If the returned item shows signs of use, installation, damage, or missing components, a partial refund may apply.
10. Exchanges
Customers may request exchanges for:
- Different product models
- Color or style variation
- Replacement for damaged items
Exchanges are subject to stock availability. If the requested item is unavailable, we will offer an alternative option or a refund.
11. Damaged or Defective Items
We take quality seriously. If your wall lamp arrives damaged or defective, contact [email protected] within 7 days of delivery. Please provide:
- Photos or videos of the damage
- Packaging condition
- Order details
We will arrange a replacement or refund depending on the severity of the issue.
12. Contact Information
For assistance with shipping, delivery concerns, returns, or exchanges, please contact us at:
Our team is committed to responding promptly and ensuring a smooth shopping experience.