Shipping and Exchanges
Welcome to ralapjordan.com. This Shipping and Exchanges Policy explains how we process, ship, and deliver customer orders, as well as how product exchanges are handled. By purchasing products from our website, you agree to the practices, terms, and responsibilities described in this policy. As our valued customers, we aim to provide clarity, fairness, and efficiency throughout every stage of your shopping experience.
1. Order Processing
Once an order is placed on ralapjordan.com, it undergoes a processing period before shipment. This process typically takes 1–3 business days, during which our team verifies your order details, inspects product quality, and prepares your wall lamp or lighting accessory for secure shipment. During high-volume periods, holidays, or unexpected operational delays, processing times may be slightly extended.
If items within your order become temporarily unavailable, we will contact you with alternatives, such as waiting for new stock, replacing the product, or receiving a refund for the unavailable item.
2. Shipping Methods and Estimated Delivery Times
We ship worldwide using reputable courier services to ensure reliable delivery. Delivery timeframes vary depending on your region and the shipping method selected at checkout.
Typical delivery estimates include:
- Standard International Shipping: 7–20 business days
- Expedited International Shipping (if available): 5–10 business days
- Domestic Shipping: 3–7 business days (where local warehouses apply)
Please note that all listed times are estimates. Actual delivery times may vary due to customs clearance, weather issues, carrier backlogs, or local delivery limitations. We are not responsible for delays caused by courier services or external factors beyond our control, but we will always assist in tracking and resolving shipment concerns.
3. Shipping Fees and Additional Charges
Shipping fees are calculated automatically at checkout based on your location, selected method, and the size or weight of the wall lamps and accessories ordered.
Please be aware:
- Shipping costs are non-refundable once the order is dispatched.
- Customs duties, taxes, or import fees imposed by your local authorities are the customer’s responsibility unless otherwise stated.
- For certain countries, additional processing or courier fees may apply at the time of delivery.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment’s progress. Tracking information may take 24–72 hours to update in the courier’s system, especially during the early stages of transit.
If you have not received tracking details within five business days of placing your order, please contact our team at [email protected], and we will promptly assist you.
5. Lost, Stolen, or Undeliverable Packages
If your package is marked as delivered but you have not received it, please check with neighbors, building managers, or family members who may have received it on your behalf. If the package remains missing, contact the courier and notify us immediately.
For undeliverable packages returned to us due to incorrect address information or refusal at delivery, the customer may be responsible for:
- Re-shipping fees
- Return handling charges applied by the courier
We will contact you if your package is returned and provide available options.
6. Exchange Eligibility
We gladly offer exchanges for customers who wish to replace their items with a different model, style, or variant of wall lamp. To qualify for an exchange, products must meet the following conditions:
- Item must be unused, uninstalled, and in its original condition.
- Original accessories, screws, manuals, and packaging must be included.
- The product must show no signs of modification or physical damage.
Failure to meet these criteria may result in the exchange being declined or assessed with a restocking fee.
7. Exchange Window
You may request an exchange within 30 days of receiving your item. Requests made after this period may not be accepted unless your product arrives defective or damaged. We encourage customers to inspect items immediately upon delivery to ensure all components are intact.
8. How to Request an Exchange
To initiate an exchange, please contact us at [email protected]. Include the following information:
- Your order number
- The item you wish to exchange
- The replacement item you want (model or variant)
- Photos or videos verifying the item’s condition
Our support team will evaluate your request and provide the authorized return address along with detailed instructions. Please do not return any product without receiving approval, as unauthorized returns may not be accepted.
9. Exchange Shipping Costs
Customers are typically responsible for the shipping costs associated with sending the product back to us, except in cases where:
- You received a damaged or defective item
- You were shipped the wrong product
- The product arrived with missing components
If the exchange is due to a manufacturer defect or our error, we will cover the associated shipping and replacement costs.
10. Replacement Processing and Delivery
Once we receive your returned item and confirm it meets exchange criteria, we will begin processing your replacement order. Processing generally takes 2–5 business days. Shipping time for the replacement follows the same delivery estimates as standard orders.
If the requested replacement item is out of stock, you may choose to:
- Wait for restocking
- Exchange for a different item
- Receive a refund of the original product value
11. Damaged or Defective Items
If your wall lamp arrives damaged or defective, please notify us within 7 days of delivery. Provide clear photos or videos of:
- The damage
- The packaging
- The product label or SKU
We will arrange a replacement or offer alternative solutions depending on product availability.
12. Contact Information
For any inquiries related to shipping, tracking, or exchanges, please contact us at:
Our customer service team is always ready to assist you and ensure a smooth shopping experience.